CoolWallet Pro: custody score 72%
CoolBitX · Multi-asset · checked 2026-11-05. 61 of 85 points from sourced facts.
Score, input by input
| Input | What we found | Points | Source |
|---|---|---|---|
| Supply chain and authenticity | None found: No genuine-device check found in CoolWallet's documentation. | 0/10 | |
| Supply chain and authenticity | Published, still names a reseller others cut off: Retailer list on coolwallet.io. As of Nov 5, 2026 it still lists CryptoBilis in Indonesia, Malaysia and the Philippines with no warning, after Ledger, Trezor and OneKey cut CryptoBilis off over implanted devices. | 2/5 | source |
| Supply chain and authenticity | Seal or resistance: CoolWallet describes the card as tamper-resistant: taking it apart doesn't expose the secure element. | 3/5 | source |
| Supply chain and authenticity | No incident: None on record. | 5/5 | — |
| Key protection | Certified (EAL): CC EAL6+ secure element. | 6/6 | source |
| Key protection | Closed: CoolWallet said in 2023 it would open-source its secure-element code; WalletScrutiny found no public firmware source. | 0/9 | source |
| Signing safety | Yes: E-paper display: outbound transactions need you to check the amount and press the button. | 15/15 | source |
| Customer data exposure (36 months) | None found: No customer-data breach found for the last 36 months. | 15/15 | |
| Incident record (24 months) | None found: No device or vendor security incident found in the last 24 months (earlier CoolWallet S Bluetooth and app issues were fixed years ago). | 15/15 | source |
Incidents
- 2026-11-05 CoolWallet's retailer page still lists CryptoBilis (Indonesia, Malaysia, Philippines) with no warning. source
Where to buy safely
- Buy from the maker: coolwallet.io.
- Resellers: Retailer list on coolwallet.io. As of Nov 5, 2026 it still lists CryptoBilis in Indonesia, Malaysia and the Philippines with no warning, after Ledger, Trezor and OneKey cut CryptoBilis off over implanted devices. source Its list names 72 shops in 35 countries (copied 2026-11-05); paste any shop into the reseller check.
- On arrival: check the packaging, run the genuine-device check, and reject any device that already has a PIN or recovery phrase set.
Keep it away from your bots
A hardware wallet is the vault. Don't connect it to a trading bot, an API key or an agent wallet: give the bot a separate trading float and sweep profits back to the vault's address. How to split vault, float and sweeps. Set up CoolWallet Pro as cold storage, step by step.
Questions
Is CoolWallet Pro safe?
CoolWallet Pro scores 72% on our custody score (61 of 85 points from sourced facts, checked 2026-11-05). Weakest point: No genuine-device check found in CoolWallet's documentation.
Has CoolBitX had a security incident?
No device or vendor security incident found in the last 24 months (earlier CoolWallet S Bluetooth and app issues were fixed years ago).
Where should I buy CoolWallet Pro?
From the maker's store (coolwallet.io). Resellers: Retailer list on coolwallet.io. As of Nov 5, 2026 it still lists CryptoBilis in Indonesia, Malaysia and the Philippines with no warning, after Ledger, Trezor and OneKey cut CryptoBilis off over implanted devices. On arrival, run the genuine-device check and reject any device that already has a PIN or recovery phrase set.
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